ClientMessaging Client Usage Help Sheet

If you would like to check the progress of your campaign online, go to www.clientmessaging.com and logon using the username and password provided.

After you logon, click "Promoter" on the top of the screen. Then select "Campaigns" from the side menu. You will see the latest campaigns at the bottom of the screen.

The numbers across the screen are as follows:
Sent-Total processed
Undeliverable - Bad addresses
Bounce - Bounced addresses
Opened - HTML opens tracked
OptOut - General Opt-outs
Remove - Global opt-outs or replies with profanity
Clicks - Unique clicks. Only one per message is counted here.

If you want to see the details of which links and message formats your customers are clicking on, click on the "Click Report" link to the right of the campaign. The query may take a few seconds to run. This screen will have a single character on the left with a description and numbers to the right. Below is a legend of characters:

Click Type Legend

B- Bounce
C- Click
D- Bad Address
F- Out of Office
N- Miscellaneous Reply
P- Open
R- Remove
U- Unsubscribe
V- Move Notification

The Description is the message format and link clicked on such as "AOLHomePageLink".